Amazon used 11.6% less plastic for shipping last year and is phasing out those blue and white plastic mailers

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Amazon packages on a conveyor belt.
Amazon plans to stop using plastic-padded mailers.

Soren Larson/Reuters

Amazon is starting to charge a fee for some returns amid a crisis that's costing retailers millions every year

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amazon delivery boxes

PATRICK T. FALLON/AFP via Getty Images

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