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Call center employees have notoriously unpleasant jobs. They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon. Many expect AI will one day replace these customer service jobs, but for now, several corporations are using AI to address the incredible emotional…
Over a dozen Wells Fargo employees were fired last month for trying to fool their bosses into thinking they were working when they were not, as first reported by Bloomberg Thursday. It seems they were unsuccessful.
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