Rage and ruined holidays: how the Marriott-Sonder meltdown unraveled into chaos for customers

Tech Insider : Travel, Business
Guests staying at Sonder properties had to vacate on short notice.
Guests experienced chaos and mismanagement at Sonder's properties.

Paul Strack, April Walloga

I'm a single mom who took my kids to Europe for the first time. The Marriott-Sonder fiasco derailed our dream vacation.

Tech Insider : Travel, Business
Jessica Barnes and her children in Barcelona.
Jessica Barnes took her children on their dream vacation to Europe, but their first stop was ruined by the Marriott-Sonder breakup.

Jessica Barnes

Marriott broke up with apartment manager Sonder. Now, guests who've been booted are scrambling.

Tech Insider : Travel, Business
Room with two king beds at the Westin Carlsbad Resort and Spa, a Marriott hotel in Carlsbad, California, December 26, 2022.
Marriott and Sonder have ended their licensing agreement.

Smith Collection/Gado/Getty Images

Blood, sweat, and tears: The exec who launched Marriott in India tells Business Insider what it takes to open a hotel

Tech Insider : Travel, Business, Economy
John Toomey, Marriott International's chief commercial officer, is wearing a suit with a blue tie and holding a pair of glasses.
"It is an absolutely exploding economy and democracy," John Toomey, Marriott International's chief commercial officer, said of the hospitality giant's bet on India.

Marriott International

Inside a 5-star hotel in Panama City's richest neighborhood, complete with 2 infinity pools and a Louis Vuitton-inspired speakeasy

Tech Insider : Travel, Travel
The author at the JW Marriott Panama.
The author at the JW Marriott Panama.

Monica Humphries/Business Insider

You can now transfer Bilt points to book Marriott hotels, but there are better ways to maximize your points

Tech Insider

Our experts answer readers' credit card questions and write unbiased product reviews (here's how we assess credit cards). In some cases, we receive a commission from our partners; however, our opinions are our own. Terms apply to offers listed on this page.

Marriott Bonvoy Brilliant Review 2023

Tech Insider : Travel

Our experts answer readers' credit card questions and write unbiased product reviews (here's how we assess credit cards). In some cases, we receive a commission from our partners; however, our opinions are our own. Terms apply to offers listed on this page.

Marriott Bonvoy Business Credit Card Review 2023

Tech Insider

Our experts answer readers' credit card questions and write unbiased product reviews (here's how we assess credit cards). In some cases, we receive a commission from our partners; however, our opinions are our own. Terms apply to offers listed on this page.

How much are credit card rewards, airline miles, and hotel points worth? See our updated valuations for 2023

Tech Insider : Travel

Our experts answer readers' credit card questions and write unbiased product reviews (here's how we assess credit cards). In some cases, we receive a commission from our partners; however, our opinions are our own. Terms apply to offers listed on this page.

How to earn, use, and maximize Marriott points — from luxury resort stays to nearly 40 airline partners, you can't beat the flexibility

Tech Insider : Travel

Our experts answer readers' credit card questions and write unbiased product reviews (here's how we assess credit cards). In some cases, we receive a commission from our partners; however, our opinions are our own. Terms apply to offers listed on this page.

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