Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit

Tech Insider : Business
A Pizza Hut logo appears on a smartphone in front of an illuminated AI chip.
Pizza Hut's AI system caused "cascading operational breakdowns and customer dissatisfaction," resulting in $100 million in damages, a franchisee alleged in a new lawsuit.

Illustration by Budrul Chukrut/SOPA Images/LightRocket via Getty Images

More than 2,000 stores are set to close across the US in 2026. Here's the list.

Tech Insider : Business
Apple store
Apple is expected to close three stores in June.

Cheng Xin/Getty Images

Chain restaurants are closing hundreds of locations across the US in 2026. See the list.

Tech Insider : Business, Economy
The signage for Wendy's restaurant is shown in Brampton, Ontario, on August 22, 2025. (Photo by Mike Campbell/NurPhoto via Getty Images)
The signage for Wendy's restaurant is shown in Brampton, Ontario, on August 22, 2025. (Photo by Mike Campbell/NurPhoto via Getty Images)

Mike Campbell/NurPhoto via Getty Images

I visited Pizza Hut after Yum! Brands said it was exploring a sale and saw one big reason the chain is struggling

Tech Insider : Business, Style
The author poses with a Pizza Hut box in front of one of he restaurants.
I visited Pizza Hut after Yum! Brands said it's exploring a sale and saw why the chain is struggling.

Katherine Tangalakis-Lippert

Major food chains are reinventing themselves. We ranked their efforts to see who's winning the Great Restaurant Reset.

Tech Insider : Business
Two large billboards displaying a Pizza Hut and Cracker Barrel logos
Brands including Chili's, Starbucks, and Cracker Barrel have undergone revitalization efforts this year.

Getty Images; Tyler Le/BI

KFC and Taco Bell are doubling down on Gen Z

Tech Insider : Business
Analysts are bullish on Yum! Brands during a recession. The company owns Taco Bell, Pizza Hut, KFC, and The Habit Burger Grill.
Analysts are bullish on Yum! Brands during a recession. The company owns Taco Bell, Pizza Hut, KFC, and The Habit Burger Grill.

Getty Images

'Am I delusional?': How to get honest answers according to the former CEO of Pizza Hut, Taco Bell and KFC

Tech Insider
Executive stood in front of draft illustration
David Novak is the former CEO and cofounder of Yum! Brands restaurants including Pizza Hut, KFC, and Taco Bell.

CSA Images/Getty Images

I ordered the same meal from Papa Johns, Domino's, and Pizza Hut. They cost about the same but the pizzas were wildly different sizes.

Tech Insider
Pizzas from Pizza Hut, Papa Johns, and Domino's next to each other in boxes

Annie Smith/Business Insider

Fast-food restaurants in California are laying off workers to prepare for the $20 minimum wage hike

Tech Insider
A Pizza Hut store is seen on November 01, 2023 in Austin, Texas
Two Pizza Hut franchisees in California are among those who are laying off workers.

Brandon Bell/Getty Images

A mega restaurant chain is on a mission to get half of China to eat KFC and Pizza Hut by 2026

Tech Insider : Economy
A delivery staff of the KFC rides an electric bicycle along a road on January 8, 2020, in Shenyang, Liaoning Province of China.
A delivery staff of the KFC rides an electric bicycle along a road on January 8, 2020, in Shenyang, Liaoning Province of China.

VCG/VCG via Getty Images

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