Jackyenjoyphotography/Getty Images
Canyon Ranch
This as-told-to essay is based on a conversation with Mark Rivers, the CEO of Canyon Ranch, based in Austin. It's been edited for length and clarity.

A day spa in Northern California might be the source of a deadly outbreak of Legionnaires’ disease. Over the weekend, local health officials reported three cases of the bacterial illness, including two deaths, among recent customers of the Zen Day Spa in Richmond. The spa has now been closed down while officials…
Vabali Spa Berlin
Getty Images