Their student-loan lender said their debt was gone. The lawsuit said otherwise.

Tech Insider : Economy, Business, Style
Photo collage featuring Ashley Carlson, Hannah Bates, and Student Loan Document.

Hannah Latham, Nic Antaya for BI; Alyssa Powell/BI

This is the first story in Business Insider's new series, "Student debt spiral," examining the companies, policies, and financial pressures reshaping how Americans navigate college loans.

My husband and I paid for our own college degrees. We told our 3 kids they have to do the same.

Tech Insider : Business
Rebecca Hastings and he family in a college form room
The author (left) and her husband told their kids they had to pay for college themselves.

Courtesy of Rebecca Hastings

Trump's plan to transfer millions of student-loan accounts to the Treasury is in the works, officials confirm

Tech Insider : Economy, Business
President Donald Trump
The Treasury Department is beginning the process of taking over millions of federal student-loan accounts.

Aaron Schwartz/CNP/Bloomberg via Getty Images

A top education official says student-loan forgiveness 'is not happening' — and borrowers should get ready for repayment

Tech Insider : Economy, Business
Education Department
Trump's Department of Education is implementing sweeping student-loan changes this summer.

SAUL LOEB/AFP via Getty Images

Millions of student-loan borrowers are losing access to a key repayment option. A major private lender is stepping in.

Tech Insider : Economy, Business, Technology
President Donald Trump
President Donald Trump's administration is eliminating the Grad PLUS program, which could push more borrowers toward private lending.

Daniel Heuer/Bloomberg via Getty Images

Student-loan borrowers kicked off Biden's affordable repayment plan need more time to prep for higher bills, lawmakers say

Tech Insider : Economy, Business
Sen. Jeff Merkely
Sen. Jeff Merkley led his colleagues in calling for relief for student-loan borrowers on the SAVE income-driven repayment plan.

Chip Somodevilla/Getty Images

She can't get payment relief on $137,000 in private student loans. It's a warning for millions.

Tech Insider : Economy, Business, Politics
College graduate
Private student-loan lenders are expecting an influx of federal borrowers after coming repayment changes.

sengchoy/Getty Images

Trump's student-loan repayment overhaul is coming — but there's an exception to the new borrowing limits

Tech Insider : Economy, Business
President Donald Trump
Some student-loan borrowers could qualify for an exception to President Donald Trump's repayment overhaul.

Alex Wong/Getty Images

Trump's plan to limit a key student-loan forgiveness program for public servants faces new pushback

Tech Insider : Economy, Business
President Donald Trump
Democratic lawmakers are seeking to block President Donald Trump's plan to limit eligibility for the Public Service Loan Forgiveness program.

Brendan SMIALOWSKI / AFP via Getty Images

Trump's Treasury is taking over defaulted student-loan accounts. Here's what happened when Obama did it.

Tech Insider : Economy, Business
US Treasury Department
The Treasury Department is expected to soon take over some of the federal student-loan portfolio.

Nathan Howard/Bloomberg via Getty Images

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