Rage and ruined holidays: how the Marriott-Sonder meltdown unraveled into chaos for customers

Tech Insider : Travel, Business
Guests staying at Sonder properties had to vacate on short notice.
Guests experienced chaos and mismanagement at Sonder's properties.

Paul Strack, April Walloga

I'm a single mom who took my kids to Europe for the first time. The Marriott-Sonder fiasco derailed our dream vacation.

Tech Insider : Travel, Business
Jessica Barnes and her children in Barcelona.
Jessica Barnes took her children on their dream vacation to Europe, but their first stop was ruined by the Marriott-Sonder breakup.

Jessica Barnes

American Airlines COO calls flight cancellations 'simply unacceptable' in memo to employees: 'Everyone deserves better'

Tech Insider : Travel, Business
New York's Laguardia Airport amid the U.S. government shutdown
American Airlines COO David Seymour addresses the ongoing government shutdown in a letter to employees on Monday morning.

RYAN MURPHY/REUTERS

Private jets are halted at 12 major airports as air traffic controllers continue to call out amid the shutdown

Tech Insider : Travel, Business
Private jet lands in Dc.
Private jets have been barred from landing at 12 major US airports during the shutdown.

J. David Ake/Getty Images

I was stranded in Tokyo for 24 hours. I did 3 things right, but made 2 mistakes I'll avoid on all future trips.

Tech Insider : Travel, Travel, Business
Author allie Hubers smiling in Tokyo
Getting stuck in Japan due to delayed flights was frustrating, but it was also surprisingly expensive as our out-of-pocket expenses added up.

Allie Hubers

My husband and I spent Thanksgiving on a cruise ship with friends for about $1,300 a person. We'd do it again for other holidays.

Tech Insider : Travel, Travel, Business
carnival cruise ship lit up at night
We sailed on a Carnival Cruise over the Thanksgiving holiday.

Katrina Wilson

I'm an American who's lived in the UK for 20 years. My lovely small city should be on more travelers' radars.

Tech Insider : Travel, Travel, Business
Cardiff Castle sitting on grassy hill
Cardiff Castle

Jennifer Burns

I went to an adult sleepaway camp in my 40s. Surrounded by women in their 60s and 70s, I found role models for aging.

Tech Insider : Travel, Travel, Business
The writer in the woods at summer camp.
caption

Julie Chang Murphy

Marriott broke up with apartment manager Sonder. Now, guests who've been booted are scrambling.

Tech Insider : Travel, Business
Room with two king beds at the Westin Carlsbad Resort and Spa, a Marriott hotel in Carlsbad, California, December 26, 2022.
Marriott and Sonder have ended their licensing agreement.

Smith Collection/Gado/Getty Images

She moved to Seoul to build a new life — and learned how to feel comfortable being alone

Tech Insider : Travel, Business
A woman posing in front of cherry blossom trees.
Stéphanie Guillaume left Switzerland and moved to South Korea in 2022.

Stéphanie Guillaume.

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