Americans are completely addicted to free shipping. It just makes us spend more.

Tech Insider
Amazon packages
Smart retailers are using shoppers' obsession with free shipping to their advantage, driving more and bigger orders.

Reuters

There's a good chance that brand-new item you returned went to a landfill

Tech Insider
fast fashion atacama desert
According to an estimate by the returns tech platform Optoro, as many as 9.5 billion pounds of returns ended up in landfills in 2022 — equivalent to 10,500 fully loaded Boeing 747s.

Martin Bernetti/AFP via Getty Images

Shopify is trying to lure sellers away from Amazon by promising seamless shipping and VIP access on container ships

Tech Insider
Harley Finkelstein, President of Shopify
Harley Finkelstein, President of Shopify, has said Shopify's logistics services will "level the playing field" for independent e-commerce businesses.

Shopify / AP Images

This package shipped from Mississippi to Michigan — via Puerto Rico. Here's why some shipments go on circuitous journeys.

Tech Insider
worker scanning boxes on a conveyor belt in a warehouse
Out of the roughly 59 million packages shipped every day in the US, an estimated 150,000 go astray.

Alistair Berg/Getty Images

FedEx is laying off more than 10% of managers in a cost-cutting crusade. Read the full memo from the CEO.

Tech Insider
A person carrying strofoam and cardboard walks down the sidewalk past a FedEx delivery truck
After frantically cutting costs for the last several months, FedEx announced it's laying off about 10% of its officers and directors.

Spencer Platt/Getty Images

UPS CEO addresses dangerous heat inside trucks and contentious weekend deliveries as a driver strike threatens to upend millions of deliveries

Tech Insider
A UPS driver keeps a towel on his head while driving along Broadway during warm weather on July 6, 2012 in New york City.
Dangerous heat inside delivery vans has been a focus for the Teamsters since a 24-year-old driver died of heat stroke in June.

Spencer Platt/Getty Images

UPS soared through the pandemic — but its biggest challenge in 25 years is still to come

Tech Insider
UPS CEO Carol Tomé sits in a UPS delivery van on a package route ride-along.
CEO Carol Tomé (left) has made UPS a success story throughout the pandemic — but a looming fight with the Teamsters spells a different kind of challenge.

UPS

UPS plants fake packages to catch delivery mistakes — and calls it 'salting'

Tech Insider
ups worker
SALTIing is supposed to be a constant effort to catch simple mistakes and bad behavior, but managers often ramp up in areas struggling with performance, according to former managers and multiple drivers.

Lucy Nicholson/File Photo/Reuters

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