Instacart says most of its retailers charge more through its app than in stores, confirming what gig workers and shoppers have suspected for years

Tech Insider
instacart shopper

Photo by Nick Otto for the Washington Post/Getty Images

Walmart, Amazon, and others lost millions of dollars to an organized online refund fraud scheme

Tech Insider
An Amazon workers pull a cart of packages for delivery
Delivery drivers are often the ones to bear the brunt of customer complaints about missing or damaged shipments.

Michael M. Santiago/Getty Images

DoorDash will start surveilling delivery workers' driving with an app that tracks how hard they are braking and accelerating

Tech Insider
A DoorDash driver in car
DoorDash is testing a new feature called "Driving Insights" that tracks "rapid changes in braking and acceleration."

DoorDash

DoorDash warns customers who don't tip: your order could be slower

Tech Insider
A DoorDash delivery driver courier in a Brooklyn bike lane.
There are plenty of reasons to tip.

Michael M. Santiago/Getty Images

Walmart Spark delivery drivers are sick of customers asking them to bring deliveries into their homes

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Walmart delivery.
Walmart Spark drivers often get asked to bring groceries inside customers' homes.

Walmart

Lonely Instacart and DoorDash gig workers are leaning on YouTube influencers to help them feel connected

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DoorDash drivers hope to earn more tips with the app's new post-checkout tipping feature
Contractors for DoorDash, Instacart, and other gig-work apps turn to their favorite YouTube creators for information and stories that they can relate to.

DoorDash

Amazon Begins One-Hour Drone Delivery in Texas for Medications

Gizmodo

It’s a bird. It’s a plane. It’s an Amazon delivery drone.

Chick-fil-A to shell out $4.4 million in cash and gift cards after customers accused it of inflating delivery prices, report says

Tech Insider
Chick-fil-A delivery order
Chick-fil-A reportedly has settled a lawsuit that alleges the chain inflated delivery prices during the pandemic while promising low delivery fees.

Nancy Luna/Insider

Walmart Spark delivery drivers say they are waiting over an hour to pick up orders — it's the latest sign of trouble for the retailer's delivery business

Tech Insider
A Walmart cart in a parking lot
Some Walmart Spark gig workers say they wait over an hour to pick up orders.

FREDERIC J. BROWN / Getty Images

Instacart workers show off hundreds of dollars in free food that they keep from canceled orders. 'This is the only perk of working Instacart.'

Tech Insider
Instacart gig worker with shopping cart
An Instacart shopper leaving a ShopRite after completing two orders

Michael Loccisano / Getty Images

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