Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Tech Insider : Economy
Customer service rep
Young workers are increasingly considering customer service as the perfect "lazy girl job."

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I hung out with a humanoid robot. She seemed flattered and eager to please.

Tech Insider
Engineered Arts' humanoid robot Ameca looking to the side
Engineered Arts' humanoid robot Ameca.

BI

A millennial who went to college in his 30s when his career stalled says his Bachelor's degree is 'worthless' and that he's been looking for a job for 3 years

Tech Insider : Economy, Economy
Daniel Colflesh
A Massachusetts millennial says having a college degree hasn't helped him land a job over the past three years.

Daniel Colflesh

Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service

Tech Insider
Max Levchin
Max Levchin, Affirm's CEO, said AI chatbots could save the company money in one to three years.

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Google will now wait on hold for you with customer service — here's how it works

Tech Insider
A man hunched at a table looking at his cell phone, with his hand on his head.
Once a callback is requested, Google will keep you updated via text.

PhotoAlto/Frederic Cirou

A car dealership added an AI chatbot to its site. Then all hell broke loose.

Tech Insider
A car outside a Chevy dealership
A car dealership that just wants to sell you a car, not have it's AI write you a Python script.

Mario Tama / Getty

Working retail for over a decade made me hate everything about the holidays. Here's why.

Tech Insider
Photo of a woman fixing decorations on a Christmas tree that has red bows and colorful ornaments on it. The woman has dark brown hair pulled into a bun and wears a green t-shirt and blue apron. Behind her are displays with Christmas decorations on them.
Author not pictured.

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4 ways to contact Amazon customer service

Tech Insider
Amazon
As one of the world's largest retailers, Amazon typically has customer support available 24/7.

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T-Mobile faces a lawsuit after an employee sent himself nude photos he found on a customer's phone

Tech Insider
A T-Mobile store in Manhattan, New York.
A T-Mobile store in Manhattan, New York.

Michael Kappeler, Picture Alliance / Getty

27 banks and credit unions with live chat customer service

Tech Insider

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