Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Tech Insider : Economy
Customer service rep
Young workers are increasingly considering customer service as the perfect "lazy girl job."

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CVS may soon show whether AI can start to replace call centers

Tech Insider
CVS Pharmacy
CVS will soon turn to AI to assist its pharmacy customers.

Jakub Porzycki/NurPhoto via Getty Images

Your angry complaints to call centers may soon be soothed by AI

Tech Insider
Call center worker
SoftBank plans to use AI to make angry customer calls sound gentler.

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