How marketers are using AI to make the customer-service experience faster, more targeted, and more reliable

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Retailers appear to be facing a self-checkout reckoning

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Customers check out at a Walmart store.
A Doral, Florida, Walmart store with an associate helping out with self-checkout.

Jeffrey Greenberg/Universal Images Group via Getty Images

Digital screens are covering cooler doors at stores like Kroger and Walgreens, and they're driving TikTokers nuts

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Retailers from Kroger to Walgreens have added screens to their coolers. But some shoppers say they're making shopping harder.

Cooler Screen

Kroger's secret weapon in the battle for your dining-out dollars is ... sushi

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Kroger
Sushi is proving popular with shoppers at supermarkets like Kroger.

Houston Chronicle/Getty Images

An Instacart customer was charged $2,783.25 for a Kroger order of $282 she never received. 'My heart stopped.'

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Kroger
A Kroger shopper in Ohio said that she was charged $2,783.25, about 10 times what she should've been, for an order of groceries for delivery.

Paul Sancya/AP

You can now find Costco-style low prices for generic prescription drugs at Kroger in a partnership with Mark Cuban's online pharmacy

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A Kroger bag in a cart
Customers of Mark Cuban's Cost Plus Drugs can now pick up their prescriptions at 2,000 Kroger pharmacies, Cost Plus said in a tweet Wednesday.

AP Photo/Rogelio V. Solis

Amazon could buy 100s of grocery stores being divested by Kroger and Albertsons, according to a top research firm

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Amazon CEO Andy Jassy arrives at the Los Angeles premiere of the Prime Video series
Amazon CEO Andy Jassy

Michael Buckner/Variety via Getty Images

Wealthy millennials love Target, while Gen Z can't get enough of Trader Joe's. Here's who is shopping the most at 11 major stores.

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A shopper at a Washington, DC, Whole Foods
A shopper at a Washington, DC, Whole Foods

The Washington Post / Getty Images

Retail worker quits are on the rise again even as workers in other industries increasingly try to hold onto their jobs

Tech Insider : Economy
A retail worker in a red vest stocks a shelf with crayons
Major retailers have been spending a lot of money to try get workers to stay, but it might not be enough.

Getty / Tim Boyle

Walmart, Target, Kroger, and more major retailers go head-to-head in an escalating 'labor hoarding' war over hourly employees

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walmart employee
Walmart increasing its minimum wage to $14 per hour was followed by an avalanche of similar moves from other retailers.

Joe Raedle/Getty Images

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