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Starbucks' new CEO wants people to hang out in stores, but some workers say his plan has a big problem

Thu, 10/03/2024 - 12:09

A sign that reads — Starbucks store employees say the chain's online ordering system is holding them back from serving in-store customers.
Lindsey Nicholson/UCG/Universal Images Group via Getty Images

Retail, Starbucks, restaurants, fast-food, eCommerce

He left his corporate job to help his mom in the family's 90-year-old restaurant. He almost gave up but figured out how to turn it around.

Tue, 10/01/2024 - 20:23

A mother and son pose in front of a cashier at Sabar Menanti. — Tambunan took over the family's nasi padang business from his mother in 2022.
Erin Liam/ Business Insider

Food, Small Business, Careers, Singapore, hawker-center, family-business, career-switch

Starbucks customers say wait times have gotten really long, so I went to check it out

Mon, 09/30/2024 - 06:14

The reporter stands outside a Starbucks cafe wearing a dark blue polo shirt and holding a pumpkin spice frappuccino with a green straw sticking out of it. — I ordered drinks at three different Starbucks locations.
Alex Bitter/BI

Retail, Starbucks, restaurants, Food, fast-food, Coffee

Starbucks' new CEO just started the job. Here's what he could shake up, from the menu to the C-suite.

Mon, 09/09/2024 - 13:24

Starbucks customers wait in line. — Brian Niccol will assume Starbucks' CEO role in September.
SOPA Images/Getty Images

Retail, Starbucks, CEOs, chipotle, restaurants, Food, Analysis

4 mistakes to stop making at high-end restaurants, according to an etiquette expert

Mon, 09/09/2024 - 07:54

A hand places a knife on a table at a restaurant. The table is also set with wine glasses, placemats, a napkin, and silverware. — There are a few things customers should avoid doing at high-end restaurants.
Wengen Ling/Getty Images

Food, Freelancer, freelancer-le, evergreen-story, Etiquette, dining-etiquette, Dining

Starbucks is suffering from a mountain of mobile orders and chronic understaffing, a store employee says

Sat, 08/31/2024 - 12:18

Workers at a Starbucks with a menu overhead. — Starbucks' mobile ordering system has become a challenge for store employees to manage, one told BI.
Lindsey Wasson/AP

Retail, Starbucks, restaurants, fast-food

Chick-fil-A just opened a wild new store design that it says handles three times as many drive-thru cars as other stores

Thu, 08/22/2024 - 12:24

A multi-story Chick-fil-A restaurant with drive-thru lanes below the restaurant — Chick-fil-A's newest restaurant is drive-thru only, with four lanes for cars below the restaurant itself.
Chick-fil-A

Retail, Chick-fil-A, restaurants, drive-thru, fast-food, Food

Fast food has a Gen Z problem

Thu, 08/22/2024 - 09:21

Woman ordering out a fast-food restaurant on a digital screen — Winning over Gen Z diners is key, a Morning Consult analyst said.
simonapilolla/Getty

Retail, Food, fast-food, restaurants, mc-donalds

McDonald's and Burger King's meal deals aren't changing fast food's pricey reputation

Wed, 08/21/2024 - 05:11

A poster advertising McDonald's $5 meal deal is seen on a window outside of a McDonald's restaurant as a patron walks out of the restaurant. — McDonald's started offering a $5 meal deal this summer.
Mario Tama/Getty Images

Retail, Food, fast-food, restaurants, Retail, mc-donalds

Here's a new look at Elon Musk's 24-hour Hollywood Tesla diner and drive-in

Sat, 08/17/2024 - 17:18

Tech Insider : Travel

Exterior photos of construction at Elon Musk's Tesla diner and drive-in — A photo showing Tesla's new 24-hour diner and drive-in theater under construction in Los Angeles.
AaronP/Bauer-Griffin/Getty Images

Tech, Food, Retail, Travel, Transportation, elon-musk, tesla

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