This L.A. Influencer's Whole Gimmick Is Not Tipping Service Workers

Gizmodo

In the social media era, people will do anything forattention. In the case of one guy, it appears that stiffing service workers all over Los Angeles is his thing. Yes, an anonymous influencer, who operates under the Instagram account @zerodollarstip, and the TikTok handle @idontip, has made it his mission to go to…

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Call Centers Introduce ‘Emotion Canceling’ AI as a ‘Mental Shield’ for Workers

Gizmodo

Call center employees have notoriously unpleasant jobs. They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon. Many expect AI will one day replace these customer service jobs, but for now, several corporations are using AI to address the incredible emotional…

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A student-loan company's call center briefly shut down due to 'technical issues' after it started notifying borrowers of their monthly payment amount in October

Tech Insider : Economy, Politics
College graduation
College graduation

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3 experts discuss the impact of climate change on their businesses from customer care to supply chain.

Tech Insider
Catherine Boudreau, Jennifer Steinmann, James McCall, Janelle Meyers
Catherine Boudreau senior sustainability reporter, Jennifer Steinmann, the sustainability and climate practice leader at Deloitte Global, and Janelle Meyers, the chief sustainability officer at the Kellogg Company, and James McCall, the chief sustainability officer at HP Inc.

Courtesy of Insider Studios

Target workers say the company's deference to customers can go too far: 'Sometimes the guest is wrong'

Tech Insider
A Target employee holding a clip board.
"Sometimes the guest is wrong," one Target worker told Insider.

Bernard Weil/Toronto Star via Getty Images

Enraged shoppers are seeking 'revenge' on companies as customer service satisfaction erodes

Tech Insider
Canceled flight travelers line for booking in front of a Southwest Airlines sign at Denver International Airport in Denver, Colorado
Southwest Airlines angered customers over the holiday season after it cancelled many of its flights and forced travelers to find other ways to visit family or get home.

Hyoung Chang/Getty Images

Lowe's employee resigns after viral TikTok shows him screaming for help while retrieving a large box, family member says

Tech Insider
lowe's
A TikTok video showed an employee struggling to retrieve a large box from a high shelf.

Johnny Louis/Getty Images

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