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Freddie Mercury
Sotheby's will auction hundreds of items that once belonged to the late Freddie Mercury later this year.
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hand holding phone with TikTok logo
There is a cottage industry of scammers using TikTok to promote dubious products, the FT reported.
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Walmart+ moms
Walmart is using celebrities to promote its giveaway of Walmart+ memberships for moms.
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People walk past a Chipotle restaurant in NYC.
Chipotle is cutting down on refund requests by using improved location technology on its app. It lets customers know when they're heading to the wrong location to pick up their order, CEO Brian Niccol said Tuesday.
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ChatGPT, a language model developed by OpenAI, has fast become one of the biggest buzzwords in retail. The model, launched as a prototype in November 2022, is the latest iteration of the AI technology promising to revolutionize ecommerce. But retailers remain cautious over its potential pitfalls, especially concerning direct interactions with customers. So where exactly will ChatGPT, and generative AI broadly, have the greatest impact in retail, and what are the most and least promising use cases for the technology?

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Paper cup in a Starbucks coffee shop in China in 2016
Starbucks announced plans for store meetings centered around connection.
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Three women pose in front of ferris wheel wearing festival outfits at Coachella
Festival-goers at Coachella on April 16, 2023, in Indio, California.
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Blockbuster
Blockbuster was the dominant movie rental chain until Netflix and Redbox started offering easier rental options and no late fees.