Returns are a $816 billion headache for retailers. And now they're a costly pain for shoppers, too

Tech Insider
Black Friday shopping at a mall.
Many retailers have added fees for returns over the last year.

Howard Schnapp/Getty Images

Luxury gifts the world's richest want under the tree: Birkins, a Tuscan estate, and tickets to space

Tech Insider : Travel
Hermès gifts surrounding a Christmas tree
It's beginning to look a lot like Hermès... and other luxury holiday gifts.

Courtesy of Nicole Pollard Bayme

Hallmark-style holiday markets are tiny examples of how much better our cities could be

Tech Insider : Economy
People visit Union Square holiday market as Christmas approaches on December 19, 2022 in New York City.
People visit Union Square holiday market as Christmas approaches on December 19, 2022 in New York City.

Liao Pan/Getty Images

The rise and fall of Olaplex

Tech Insider
Olaplex
The phase-out of lilial affected Olaplex's No. 3 hair mask.

Facebook

I'm an interior designer. I love HomeGoods, but there are 7 things I never buy there.

Tech Insider
Author Paynter Rhed smiling in front of a HomeGoods sign
HomeGoods has a lot of great items, but there are some items I don't buy there.

Paynter Rhed

Walmart workers reveal the best and worst parts of working the holiday season

Tech Insider
A Walmart employee staffs the cash register.
A Walmart employee staffs the cash register.

Lucas Jackson/Reuters

7 Amazon retail stumbles, from grocery delivery to clothing stores

Tech Insider
A close up of a woman touching a screen in a fitting room
Until November, Amazon Style had two store locations in the US.

Amazon

I went holiday shopping at Five Below with a $50 budget and now understand why the store is expanding rapidly

Tech Insider
A view of the Five Below logo on a wall above an escalator in the store.
Five Below.

Gabbi Shaw/Business Insider

Shein shoppers say they're more environmentally conscious than the average consumer

Tech Insider
flat lay image of checkered pants, pink heels, a claw clip, and Shein bag on pink backdrop
The average Shein customer spends $100 per month on women's clothing.

Jennifer Ortakales Dawkins/Insider

Gen Z is the 'dupe' generation

Tech Insider
Gen Z'ers engaging in online shopping, using browsers that display designer bags with budget-friendly price tags

Getty Images; Alyssa Powell/Insider

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