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There was once a time when you had to call a restaurant on the phone to book a reservation. You might spend five minutes going through the whole process only to be told no tables were available. The internet and apps like Resy made all of this much more simple. Then the bots came...
The Department of Justice (DOJ) on Thursday sued Live Nation Entertainment and asked a court to break up the company over claims it has maintained an illegal monopoly over the live entertainment industry.
Google’s testing a new feature called “Talk to a Live Representative” that will contact businesses for you, navigate their phone trees, wait on hold, and then call you when a real human being is ready to chat. It could solve one of the more frustrating parts of dealing with corporations, and it brings us one step…
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