Sarah Cooper
Bill Pugliano/Getty Images
Михаил Руденко/Getty Images
Canyon Ranch
This as-told-to essay is based on a conversation with Mark Rivers, the CEO of Canyon Ranch, based in Austin. It's been edited for length and clarity.
Courtesy of Gisselle Hernandez
Courtesy of Kris Coulter; Rebecca Zisser/BI
It was Friday afternoon, and I'd just hit send on my weekly report to Amazon's Retail vice presidents, detailing what the Global Merchandising team I'd created had accomplished that week.