Returns are a $816 billion headache for retailers. And now they're a costly pain for shoppers, too

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Black Friday shopping at a mall.
Many retailers have added fees for returns over the last year.

Howard Schnapp/Getty Images

Apple has now officially stopped selling these Apple Watch models in the US

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Apple Watch Series 9 and Apple Watch Ultra 2
The Apple Watch Ultra 2 and Series 9 models are now not available for purchase in US stores.

Michael M. Santiago/Getty Images

Panera founder says one of his biggest regrets is not firing people faster — and he's even received thank-you's afterward

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Ron Shaich serving
Ron Shaich

Panera/David Elmes

We tried Popeyes' new wings. They're crazy delicious and could spark another fast-food chicken war.

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Nancy Luna, Business Insider's food correspondent, reviews the new wings at Popeyes.
Nancy Luna, Business Insider's food correspondent, reviews the new wings at Popeyes.

Nancy Luna/Business Insider

What happens to all those unused gift cards

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Gift cards are displayed at a Target store, in New York/
Americans are expected to spend nearly $30 billion on gift cards this holiday season, according to the National Retail Federation. Restaurant gift cards are the most popular.

Richard Drew/AP

AI can now tell if your Louis Vuitton handbag is fake

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a woman carries a Louis Vuitton bag
Entrupy, a tech company, claims it can use AI to detect whether a luxury item is fake with near perfect accuracy.

Edward Berthelot/Getty Images

Got a terrible Christmas gift? Here's what an etiquette expert suggests you should do to avoid hurting anyone's feelings.

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woman gives a strange look after receiving an ugly sweater for christmas
Did you receive a Christmas gift you absolutely hate? Here's what you can do to avoid hurt feelings.

SDI Productions/Getty Images

I shopped at Trader Joe's in the Midwest and New York City. The prices were the same, but the experiences couldn't have been more different.

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Talia Lakritz at Trader Joe's in New York City.
The author at Trader Joe's in New York City.

Talia Lakritz/Business Insider

I saved over $300 by shopping secondhand for Christmas. My unique, eco-friendly gifts were worth the search.

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a woman opening gifts
Jillian Pretzel saved hundreds by shopping secondhand for Christmas.

Amr Bo Shanab/Getty Images

What is Costco's price adjustment policy

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Shoppers have their receipts and carts checked by an employee as they exit from a Costco store in Alhambra, California, on August 19, 2019/
The only prices Costco will match are Costco's.

Frederic J. Brown/Getty Images

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