Jack Ma popped up randomly on Alibaba's staff forum only to deliver a rare criticism of his company's performance

Tech Insider
Jack Ma, cofounder of tech giant Alibaba.
Jack Ma, cofounder of tech giant Alibaba.

Wang HE/Getty Images

It's not just Jeff Bezos — Amazon's looking for office space in Miami, too

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A view of the Amazon logo outside Amazon's offices in Dublin city center, Ireland on February 15, 2023.Artur Widak/NurPhoto via Getty Images)
A view of the Amazon logo outside Amazon's offices in Dublin city center, Ireland on February 15, 2023.Artur Widak/NurPhoto via Getty Images.

Artur Widak/NurPhoto/Getty Images

It's increasingly unlikely Amazon will ever catch up to Walmart in online groceries

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Whole Foods tour
Walmart is poised to increase its share of online grocery sales over the next year, while Amazon is on track to lose ground, according to Insider Intelligence.

Mary Meisenzahl/Insider

Instacart says most of its retailers charge more through its app than in stores, confirming what gig workers and shoppers have suspected for years

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instacart shopper

Photo by Nick Otto for the Washington Post/Getty Images

Walmart, Amazon, and others lost millions of dollars to an organized online refund fraud scheme

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An Amazon workers pull a cart of packages for delivery
Delivery drivers are often the ones to bear the brunt of customer complaints about missing or damaged shipments.

Michael M. Santiago/Getty Images

DoorDash will start surveilling delivery workers' driving with an app that tracks how hard they are braking and accelerating

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A DoorDash driver in car
DoorDash is testing a new feature called "Driving Insights" that tracks "rapid changes in braking and acceleration."

DoorDash

Amazon and Shopify sellers are using AI to save time, better understand their customers, and improve their profit margins

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Kaffe founder Robert Gomez sits on boxes in a warehouse
Robert Gomez runs a coffee accessories business called Kaffe.

Kaffe

Walmart Spark delivery drivers are sick of customers asking them to bring deliveries into their homes

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Walmart delivery.
Walmart Spark drivers often get asked to bring groceries inside customers' homes.

Walmart

Lonely Instacart and DoorDash gig workers are leaning on YouTube influencers to help them feel connected

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DoorDash drivers hope to earn more tips with the app's new post-checkout tipping feature
Contractors for DoorDash, Instacart, and other gig-work apps turn to their favorite YouTube creators for information and stories that they can relate to.

DoorDash

eBay's first chief AI officer is building AI tools to change how people shop online, saying the AI 'paradigm shift' will happen in three phases

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Nitzan Mekel-Bobrov is chief AI officer at eBay; Miqdad Jaffer is a director of product at Shopify
Nitzan Mekel-Bobrov (left) is eBay's chief AI officer, while Miqdad Jaffer (right) is a director of product at Shopify.

eBay; Shopify

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