eBay's first chief AI officer is building AI tools to change how people shop online, saying the AI 'paradigm shift' will happen in three phases

Tech Insider
Nitzan Mekel-Bobrov is chief AI officer at eBay; Miqdad Jaffer is a director of product at Shopify
Nitzan Mekel-Bobrov (left) is eBay's chief AI officer, while Miqdad Jaffer (right) is a director of product at Shopify.

eBay; Shopify

Walmart Spark delivery drivers say they are waiting over an hour to pick up orders — it's the latest sign of trouble for the retailer's delivery business

Tech Insider
A Walmart cart in a parking lot
Some Walmart Spark gig workers say they wait over an hour to pick up orders.

FREDERIC J. BROWN / Getty Images

Instacart workers show off hundreds of dollars in free food that they keep from canceled orders. 'This is the only perk of working Instacart.'

Tech Insider
Instacart gig worker with shopping cart
An Instacart shopper leaving a ShopRite after completing two orders

Michael Loccisano / Getty Images

Delivery drivers who make their living on apps like Instacart, DoorDash, and Grubhub say they're being booted with little warning or recourse

Tech Insider
Photo illustration of a driver holding a deactivated phone
null

simpson33/Getty Images; Jenny Chang-Rodriguez/Insider

Some Walmart delivery drivers are buying their credentials online — letting anyone deliver goods to your door

Tech Insider
A customer at a Walmart checkout line

Jeffrey Greenberg/Universal Images Group via Getty Images

Costco stops giving Instacart shoppers gift cards as refunds, amid claims they were being misused

Tech Insider
A shopper wearing a baseball cap loads several cases of bottled water onto an orange flat-bed cart at a Costco store.
Instacart shoppers at Costco will no longer get gift cards when they return undeliverable items for a refund, Instacart said.

PATRICK T. FALLON/AFP via Getty Images

3 retailers weigh in on how a financial technology platform helped solve their enterprises' most pressing challenges

Tech Insider
Someone checking out at a retailer using a mobile payment platform

Courtesy of Adyen

Walmart now lets customers set up repeat purchases by subscription – just 16 years after Amazon

Tech Insider
Pennsylvania Walmart store
Walmart now offers a subscription replenishment options for frequently bought items, such as paper towels.

Paul Weaver/SOPA Images/LightRocket via Getty Images

TikTok's strategy for US dominance is straight out of Amazon's playbook — but creators are the fuel for its flywheel

Tech Insider
Image shows ways to shop on TikTok Shop app

TikTok Shop

Side hustles could become a $1.4 trillion industry by 2030 thanks to ChatGPT and AI, Morgan Stanley says

Tech Insider : Economy, Economy
a driver for food delivery service Uber Eats, rides a bicycle with a transport box on his back on a street in the Friedrichshain district of Berlin.
AI could turn the gig economy into a $1.4 trillion industry, according to Morgan Stanley.

Carsten Koall/Getty Images

Subscribe to eCommerce