Returns are a $816 billion headache for retailers. And now they're a costly pain for shoppers, too

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Black Friday shopping at a mall.
Many retailers have added fees for returns over the last year.

Howard Schnapp/Getty Images

7 Amazon retail stumbles, from grocery delivery to clothing stores

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A close up of a woman touching a screen in a fitting room
Until November, Amazon Style had two store locations in the US.

Amazon

Meet Shein's typical shopper: The fast-fashion retailer attracts older and more environmentally conscious consumers than you might think

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Chiara Verzella and Giulia Izzo pose in Shein clothes in front of a branded step and repeat.
Influencers Chiara Verzella and Giulia Izzo attend a Shein fashion show in Ibiza, Spain. Shein is valued at $66 billion, and it generated $23 billion in revenue last year.

Xavi Torrent/Getty

Amazon just gave the clearest sign yet that it's nervous about Shein

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flat lay image of Amazon package, pink heels, checkered pants, and a claw clip
Amazon will reduce seller fees on clothing under $20.

Jennifer Ortakales Dawkins/Insider

I got stabbed while shopping for Instacart. I was shocked by how difficult it was to get support as an injured gig worker.

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Instacart gig worker with shopping cart
The Instacart shopper who recounted being stabbed isn't pictured.

Michael Loccisano / Getty Images

Jack Ma popped up randomly on Alibaba's staff forum only to deliver a rare criticism of his company's performance

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Jack Ma, cofounder of tech giant Alibaba.
Jack Ma, cofounder of tech giant Alibaba.

Wang HE/Getty Images

It's not just Jeff Bezos — Amazon's looking for office space in Miami, too

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A view of the Amazon logo outside Amazon's offices in Dublin city center, Ireland on February 15, 2023.Artur Widak/NurPhoto via Getty Images)
A view of the Amazon logo outside Amazon's offices in Dublin city center, Ireland on February 15, 2023.Artur Widak/NurPhoto via Getty Images.

Artur Widak/NurPhoto/Getty Images

It's increasingly unlikely Amazon will ever catch up to Walmart in online groceries

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Whole Foods tour
Walmart is poised to increase its share of online grocery sales over the next year, while Amazon is on track to lose ground, according to Insider Intelligence.

Mary Meisenzahl/Insider

Instacart says most of its retailers charge more through its app than in stores, confirming what gig workers and shoppers have suspected for years

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instacart shopper

Photo by Nick Otto for the Washington Post/Getty Images

Walmart, Amazon, and others lost millions of dollars to an organized online refund fraud scheme

Tech Insider
An Amazon workers pull a cart of packages for delivery
Delivery drivers are often the ones to bear the brunt of customer complaints about missing or damaged shipments.

Michael M. Santiago/Getty Images

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