Klaus Vedfelt/Getty Images
Fiefdoms, 'orphan problems' and too many emails — just some of the most common workplace 'frictions'
Robert Sutton

Cruise, the self-driving car company whose robotaxi dragged a pedestrian, shared footage from the graphic incident with regulators using a bad internet connection, according to an
William Taufic 2014
Christof Stache/AFP/Getty Images
Meron Menghistab for Business Insider
SAP/Ancestry/Service Now/Sunshine/Deloitte/Jenny Chang-Rodriguez/BI
American Express